Student Tracking And Retention: STAR-Trak: NG

The STAR-Trak project wrote:
Data: In an earlier incarnation of our proposal to JISC we postulated creation of an activity data set that might form the basis for a future national schema and dataset. The ultimately very good advice (thank you!) we received was that was too ambitious a goal for this project, and so our data is for internal use only, removing the need to consider anonymisation . We have not managed to run a “live” pilot during the term of the project, and so there is no live data in the application. Moving forwards our basic position is that we are simply consuming data that already exists in our IT ecosystem - nothing new is created. That is not quite true as we have added functionality to capture interactions between student and tutor, extra-curricular activities and use of the system creates new data. However there is nothing innovative in this data that requires us to treat it differently from similar data elsewhere.
Of course what has changed is that data that was previously hidden or only available with difficulty and/or to certain people is now available to a wider set of people, and we have had to consider the privacy implications of that. To recap on the basic STAR-Trak functionality, it allows the student to see their own information from the student record system and activity data from the systems that they use to support their learning activities. It also allows tutors, module and course leaders to view this information on a course, module or student basis. We made the decision that trying to map relationships between staff and students as a basis for deciding who can see what, while great in theory, was not going to be sustainable in practice. These relationships may or may not be defined in external systems and they can be quite fluid. The combination of these two factors makes maintaining the relationships potentially a heavy administrative burden that would not be sustained, resulting in the system becoming unusable over time.
As an alternative we have implemented what we call “social controls”. In simple terms this has two elements to its operation:
1) it allows a student to block all or any member of staff from seeing anything bar their very basic data (their name and what course they are on)
2) any member of staff [authorised to use the system] can explicitly define in the application a relationship with a student (personal tutor, module tutor etc) and by doing so they can then view the student’s details (subject to 1 above). However a record is created in the application noting the relationship and this can be audited.
This is further strengthened by participation in STAR-Trak being fully voluntary on the students part.
We view this control system as an innovative experiment to be validated under strict trial conditions. We have already identified several enhancements that may improve the level of confidence in such a system. As per previous post we are still working hard to get formal commitment to running a year-long pilot of STAR-Trak and this continues to move in the right direction, albeit slowly (from the project’s perspective!). It is only in practice that we will see how successful we have been in developing a usable and useful application that meets data compliance requirements. As Chuck Reid famously said “In theory, there is no difference between theory and practice. In practice, there is”.